You Won't Believe How Many Stores are Opening in 2017

The great retail apocalypse. The death of retail.

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Topics: customer experience, retail technology, personalization, e-commerce, retail stores, in-store experience, brick-and-mortar retail, physical stores

3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

The force behind drastic changes in consumer purchasing behavior isn’t anything new. As consumers shop more and more online, the overall impact Amazon has on customer expectation is evident: customers today expect to get any product, anywhere, anytime.

Let’s take a look at three areas affected by Amazon and how retailers are competing against the mighty Goliath according to a recent Total Retail and IBM report:

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Topics: customer experience, retail technology, personalization, amazon, e-commerce, retail stores, in-store experience, order delivery

Walmart’s Game of Strategic Survival

On the surface, it may not make sense why Walmart acquired Bonobos for $310M USD last week. They both seem to be businesses that are on completely different sides of the retail spectrum. However, strategically it makes sense - Walmart is diversifying and expanding its digital portfolio, which is in line with its overall strategy. It is playing the long game of retail survival. In addition, by acquiring Bonobos it captures a younger, urban millennial consumer. This complements the other business within the jet.com stable.

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Topics: amazon, walmart, retail stores, bonobos

Best Buy Pushes the Envelope Further with Try-Before-You-Buy

We’ve written about the tremendous success of Best Buy before, but really, the company’s ability to prosper in an otherwise down retail economy is nothing less than remarkable.

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Topics: amazon, best buy, ship-from-store, retail stores

Stores and E-commerce - the Conjoined Twins of Retail

Here’s something interesting:

According to data collected by SimilarWeb, when a retailer closes a brick-and-mortar location, its e-commerce site is adversely affected. Sears, Macy’s, and Payless—all companies that have made headlines for shuttering multiple storefronts in the past year—all saw noticeable declines in web traffic in recent months. Macy’s traffic dipped 11%. 

Payless.com saw an increased bounce rate, while consumers were viewing the same number of pages per visit. 

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Topics: retail stores, ecommerce, consumer habits

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