3 Takeaways from Cowen’s Re-Think Retail: The Store Must Do More

Customers require an easy shopping experience, a focused product assortment, and an experience which connects them to the brand, retailer, or other people. – Cowen Research, Re-Think Retail: The Store Must Do More 

How are you breaking into the new world of retail?

Obviously, times have changed. Consumers have changed. How we do business has changed.

Technology has really changed. 

With all this change going on in our world, it’s inevitable retailers must change too. But how can retailers ensure they’re adapting to survive? To succeed? To thrive? 

In a recent retail manifesto, Cowen and Company gives their two cents on how retailers are “rethinking retail” as profound shifts in customer expectations continue to force traditional retail business models to innovate and change. 

From Cowen’s perspective, it’s all about the store.

Just like the title of the report illustrates, the store must do more to “maximize a customer’s experience” and “minimize tasks” as their purpose has fundamentally shifted. In today’s new world of retail, stores must act as customer acquisition points where convenience, curation, and culture trump all other factors.

Read More

Topics: customer experience, predictive analytics, in-store assortment, convenience, inventory optimization, in-store experience, data

You Won't Believe How Many Stores are Opening in 2017

The great retail apocalypse. The death of retail.

All of these are phrases you’ve probably come across at one point or another in the past few years. I know I still do. However, if you’re in the retail industry then you certainly already know this is not the case. Retail isn’t going away and consumers aren’t spending any less. 

Read More

Topics: customer experience, retail technology, personalization, e-commerce, retail stores, in-store experience, brick-and-mortar retail, physical stores

3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

Read More

Topics: customer experience, retail technology, personalization, amazon, e-commerce, retail stores, in-store experience, order delivery

KicksUSA and the Slow Shopping Movement

Update 9/15: Be sure to check out KicksUSA latest opening in Spanish Harlem


Prior to their reinvention as experience-driven locations, movie theaters closed with alarming frequency. Fox News dubbed 2005 the “death knell for movies,” and by 2011, more than a handful of articles called for something to be done with the thousands upon thousands of vacant theaters looming over strip malls across the country. And while, six or so years later, the theater-going experience has largely rebounded, little progress has been made on re-purposing those that failed to survive.

Read More

Topics: customer experience, concept stores, accessories, slow shopping movement, shoes, in-store experience

Ready for more?

Request a Demo