The BIG Show Countdown (NRF 2018 Must-See Sessions)

It’s almost time.

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Topics: retail technology, fulfillment, artificial intelligence, brick-and-mortar retail, consumer insights, NRF2018

The Stranger Things of Retail in 2017

I think we can all agree it’s been a crazy year for retail, filled with disruption, e-commerce pressures and record store closings. Not to mention strange partnerships, major acquisitions, and numerous bankruptcies. 

As the year comes to an end, the ups AND downs in the retail industry over the past 365 days are clearly up for review. Let’s take a deeper look at what happened in 2017, along with the implications for 2018 and beyond.

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Topics: fulfillment, artificial intelligence, ecommerce, brick-and-mortar retail, consumer insights

12 Days ’til Christmas: The Crucial Last Mile for the Holiday Season

This past month was HUGE for online retail. 

Seriously—record-breaking e-commerce sales filled my news feed immediately after Black Friday weekend and Cyber Monday. Even Thanksgiving Day turned around some unexpected results. According to Adobe Analytics, Americans spent a record $6.59 billion online on Cyber Monday alone.

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Topics: retail analytics, shipping, fulfillment, ship-from-store, artificial intelligence, ecommerce, brick-and-mortar retail, consumer insights

Delivering on Delivery Expectations

"The No. 1 driver of shopping cart abandonment (aka lost market share) is extra fees applied at checkout (aka logistics costs).”  - Retail Dive

As a consumer, it’s easy to overlook the complexities retailers must overcome to execute on delivering the right product to the right place, at the right time.  

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Topics: customer experience, retail technology, amazon, fulfillment, walmart, consumer habits, order delivery, delivery

The Modern Shopper, Tech and the Last Mile: What We Learned at #ShopOrg17

Last week at Shop.org was fantastic, with so many useful insights about the exciting road that lies ahead for digital retail. We examined a few dominant themes retailers can take away from the conference below, including thoughts about the modern shopper, fulfillment, and the future of retail tech. 

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Topics: retail technology, amazon, fulfillment, virtual reality, artificial intelligence, consumer insights, machine learning

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