Talks You Don't Want to Miss at Shop.org 2017

Shop.org, the annual e-commerce conference for retailers, is just around the corner and we are sooo excited.

In light of the upcoming event, we highlighted some of the most interesting items on the agenda—just for you. 

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Topics: data overload, customer experience, retail technology, e-commerce, in-store technology, shop.org, consumer insights

You Won't Believe How Many Stores are Opening in 2017

The great retail apocalypse. The death of retail.

All of these are phrases you’ve probably come across at one point or another in the past few years. I know I still do. However, if you’re in the retail industry then you certainly already know this is not the case. Retail isn’t going away and consumers aren’t spending any less. 

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Topics: customer experience, retail technology, personalization, e-commerce, retail stores, in-store experience, brick-and-mortar retail, physical stores

3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

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Topics: customer experience, retail technology, personalization, amazon, e-commerce, retail stores, in-store experience, order delivery

What Can You Do to Offset Rising Holiday Shipping Costs

In February, we wrote about whether retail analytics and personalization could offset rising e-commerce shipping costs. You can read the post here, but the general gist of it is by providing customers an enhanced online experience, there is a higher likelihood that customers will purchase the right item, thereby minimizing the cost of returns.  

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Topics: omnichannel, shipping, e-commerce, fulfillment

A Lesson Learned from Movie Theaters

When Netflix and On-Demand killed the video rental store, a lot of people assumed that the movie theater was next. At the time, the prevailing thought was that as digital rental services became more and more commonplace, most consumers would opt for the comforts of home over crowed, oft-dirty theaters. Even Fox News once went so far as to call 2005 the “death knell for movie theaters.”

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Topics: retail analytics, e-commerce, in-store assortment

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