Why the Biggest Problem with AI is Human

Every brand in retail is talking about AI. We’ve read the reports, the articles, and the survey results about all the different pain points AI can solve for retailers. From all the chatter around groundbreaking innovations and the changing retail industry, brands understand this need for technology in order to adapt. 

And there isn’t a shortage of technology solutions out there either—retailers have a ton of options. 

Understanding this need, the need for tech, then why is it so difficult to actually adopt? Why are retailers still struggling to keep margins afloat and adapt to the digital consumer? 

What’s the biggest problem with AI in retail?

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Topics: artificial intelligence, inventory optimization, machine learning, data, advanced analytics, digital transformation

Part Two: Q&A with Aéropostale’s SVP of Planning & Allocation on Tech Adoption

"Retailers must become top performers in digital business transformation if they are to succeed in delivering unified retail commerce experiences for customers." - Robert Hetu, Gartner   

If you follow our blog, then you probably know all about our latest webcast with Aéropostale’s SVP of Planning and AllocationKaren Walter, who sat down with us last month to talk about how her team is embracing advanced analytics in today's evolving retail landscape. 

One of the biggest themes throughout our conversation focused on digital transformation.

This is, by far, one of the most prominent themes overtaking the industry as legacy retailers frantically search for new technology solutions to respond quickly to the changing demands tugging at their shirttails in fifty different directions. 

However, a defining factor rooted in some of these struggles is an inability to effectively adapt traditional, existing business processes with transformative data-driven, technology initiatives.

"Gartner's retail clients are rightfully concerned about how to accomplish the herculean task of transforming a traditional, multichannel retailer into a digitally enabled provider of unified retail commerce." - Robert Hetu, Gartner, 2018 Retail CIO Agenda

Furthermore, some of the questions plaguing many retailers in this position, according to Gartner, include the following:

  • How should we prioritize new technology investments?
  • How do we gain consensus across the business?
  • How do we effectively manage organizational change?

These questions may appear simple, but they're far from it. Adopting a new technology is a huge undertaking, and figuring out the best way to go about it will be slightly different and unique to every organization.

In our Q&A with Aéropostale, Karen shares her experience when dealing with new technology adoption and some of the challenges she faced along the way. 

Read on to see what Karen has to say below!

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Topics: predictive analytics, merchandise planning, inventory optimization, data, advanced analytics, technology adoption, digital transformation

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