Dear Retailers: You’re Losing Money on Delivery. Here’s Why.

The state of order fulfillment is so far beyond what retailers could have imagined just a few decades ago. In the era of ‘see now, want now’ brands have no choice but to conform to industry expectations around quick and free delivery. Despite a shift towards one-hour, same-day, or, at most, two-day delivery, retailers still struggle to get fulfillment right, leaving money right smack in the middle of the table. Here’s why retailers continue to battle for profits from efficient order fulfillment:

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Topics: brick-and-mortar retail, data, e-commerce, order fulfillment, order delivery, delivery, demand prediction

How Retailers Like Target and Walmart Prep for Back-to-School Shopping in 2018

“Back-to-school (B2S) season is the second-biggest shopping season of the year, with 29 million households across the United States planning to spend a total of $27.6 billion.”- Deloitte

Although it may feel like school just got out for summer, it’s never too early to start delivering on the back-to-school rush of sales, promotions and events.

With Prime Day under our belts and many legacy retailers looking for ways to compete during the summer months, we have our eyes glued to how a couple of major brands are offering a back-to-school shopping experience like no other. 

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Topics: consumer trends, consumer habits, back to school, customer experience, delivery, convenience

Delivering on Delivery Expectations

"The No. 1 driver of shopping cart abandonment (aka lost market share) is extra fees applied at checkout (aka logistics costs).”  - Retail Dive

As a consumer, it’s easy to overlook the complexities retailers must overcome to execute on delivering the right product to the right place, at the right time.  

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Topics: fulfillment, retail technology, amazon, walmart, delivery, order delivery, consumer habits, customer experience

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