Talks You Don't Want to Miss at Shop.org 2017

Shop.org, the annual e-commerce conference for retailers, is just around the corner and we are sooo excited.

In light of the upcoming event, we highlighted some of the most interesting items on the agenda—just for you. 

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Topics: customer experience, retail technology, e-commerce, shop.org, consumer insights, data overload, in-store technology

You Won't Believe How Many Stores are Opening in 2017

The great retail apocalypse. The death of retail.

All of these are phrases you’ve probably come across at one point or another in the past few years. I know I still do. However, if you’re in the retail industry then you certainly already know this is not the case. Retail isn’t going away and consumers aren’t spending any less. 

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Topics: customer experience, in-store experience, personalization, retail technology, e-commerce, retail stores, physical stores, brick-and-mortar retail

3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

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Topics: customer experience, in-store experience, personalization, retail technology, e-commerce, retail stores, order delivery, amazon

KicksUSA and the Slow Shopping Movement

Update 9/15: Be sure to check out KicksUSA latest opening in Spanish Harlem


Prior to their reinvention as experience-driven locations, movie theaters closed with alarming frequency. Fox News dubbed 2005 the “death knell for movies,” and by 2011, more than a handful of articles called for something to be done with the thousands upon thousands of vacant theaters looming over strip malls across the country. And while, six or so years later, the theater-going experience has largely rebounded, little progress has been made on re-purposing those that failed to survive.

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Topics: concept stores, slow shopping movement, customer experience, in-store experience, shoes, accessories

4 Key Takeaways from Prime Day 2017

It seems unbelievable now, but two years ago, Amazon’s inaugural Prime Day was widely panned.  Trending critical hashtags were abound, including #unhappyPrimeDay, #AmazonFail, #gobacktosleep, and, of course, #PrimeDayFail, Entrepreneur magazine described the day as a “PR nightmare,” and comedy website Funny or Die joined in the mockery, compiling the snarkiest, and well, funniest social media reactions from consumers on the day the e-commerce giant failed to “deliver the incredible sales it promised.”

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Topics: amazon, amazon prime day, black friday, stores, customer experience

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