Talks You Don't Want to Miss at Shop.org 2017

Shop.org, the annual e-commerce conference for retailers, is just around the corner and we are sooo excited.

Read More

Topics: data overload, customer experience, retail technology, e-commerce, in-store technology, shop.org, consumer insights

You Won't Believe How Many Stores are Opening in 2017

The great retail apocalypse. The death of retail.

Read More

Topics: customer experience, retail technology, personalization, e-commerce, retail stores, in-store experience, brick-and-mortar retail, physical stores

3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

The force behind drastic changes in consumer purchasing behavior isn’t anything new. As consumers shop more and more online, the overall impact Amazon has on customer expectation is evident: customers today expect to get any product, anywhere, anytime.

Let’s take a look at three areas affected by Amazon and how retailers are competing against the mighty Goliath according to a recent Total Retail and IBM report:

Read More

Topics: customer experience, retail technology, personalization, amazon, e-commerce, retail stores, in-store experience, order delivery

KicksUSA and the Slow Shopping Movement

Update 9/15: Be sure to check out KicksUSA latest opening in Spanish Harlem


Prior to their reinvention as experience-driven locations, movie theaters closed with alarming frequency. Fox News dubbed 2005 the “death knell for movies,” and by 2011, more than a handful of articles called for something to be done with the thousands upon thousands of vacant theaters looming over strip malls across the country. And while, six or so years later, the theater-going experience has largely rebounded, little progress has been made on re-purposing those that failed to survive.

Read More

Topics: customer experience, concept stores, accessories, slow shopping movement, shoes, in-store experience

4 Key Takeaways from Prime Day 2017

It seems unbelievable now, but two years ago, Amazon’s inaugural Prime Day was widely panned.  Trending critical hashtags were abound, including #unhappyPrimeDay, #AmazonFail, #gobacktosleep, and, of course, #PrimeDayFail, Entrepreneur magazine described the day as a “PR nightmare,” and comedy website Funny or Die joined in the mockery, compiling the snarkiest, and well, funniest social media reactions from consumers on the day the e-commerce giant failed to “deliver the incredible sales it promised.”

Read More

Topics: customer experience, black friday, amazon, amazon prime day, stores

Ready for more?

Request a Demo