3 Amazon Effects on Retail: Are Businesses Adapting?

Customer expectations are changing as a result of Amazon’s innovative technology that continues to fuel their growth. Whether it’s a shift in consumer attitudes towards order delivery (taking into consideration free shipping and delivery speed), customer experience or personalization—about 61% of retailers in a recent Total Retail and IBM survey “believe Amazon has significantly increased its position in the marketplace during the last two years.”

The force behind drastic changes in consumer purchasing behavior isn’t anything new. As consumers shop more and more online, the overall impact Amazon has on customer expectation is evident: customers today expect to get any product, anywhere, anytime.

Let’s take a look at three areas affected by Amazon and how retailers are competing against the mighty Goliath according to a recent Total Retail and IBM report:

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Topics: customer experience, retail technology, personalization, amazon, e-commerce, retail stores, in-store experience, order delivery

4 Key Takeaways from Prime Day 2017

It seems unbelievable now, but two years ago, Amazon’s inaugural Prime Day was widely panned.  Trending critical hashtags were abound, including #unhappyPrimeDay, #AmazonFail, #gobacktosleep, and, of course, #PrimeDayFail, Entrepreneur magazine described the day as a “PR nightmare,” and comedy website Funny or Die joined in the mockery, compiling the snarkiest, and well, funniest social media reactions from consumers on the day the e-commerce giant failed to “deliver the incredible sales it promised.”

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Topics: customer experience, black friday, amazon, amazon prime day, stores

Walmart’s Game of Strategic Survival

On the surface, it may not make sense why Walmart acquired Bonobos for $310M USD last week. They both seem to be businesses that are on completely different sides of the retail spectrum. However, strategically it makes sense - Walmart is diversifying and expanding its digital portfolio, which is in line with its overall strategy. It is playing the long game of retail survival. In addition, by acquiring Bonobos it captures a younger, urban millennial consumer. This complements the other business within the jet.com stable.

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Topics: amazon, walmart, retail stores, bonobos

Best Buy Pushes the Envelope Further with Try-Before-You-Buy

We’ve written about the tremendous success of Best Buy before, but really, the company’s ability to prosper in an otherwise down retail economy is nothing less than remarkable.

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Topics: amazon, best buy, ship-from-store, retail stores

3 Ways Amazon Go is Revolutionizing Retail

By now you’ve heard of Amazon Go. But in case you’ve gone completely off the grid recently, here’s the crib notes:

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Topics: customer experience, amazon, convenience, amazon go

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