Henry Ford once said, that "a customer can have a Model T in any color they want as long as it is black." This worked when there was only one game in town, but when General Motors started offering consumers options, the rules of the game changed. A similar shift is now happening in retail as traditional brick-and-mortar retailers offer a variety of fulfillment options for consumers demanding faster, cheaper, and more convenient delivery options.
Yet, providing these new fulfillment options successfully, whether it's ship-from-store (SFS) or buy-online-pickup-in-store (BOPUS), requires a new way of thinking about existing processes, organizational frameworks, and technology. To help prospective clients tackle these new retail processes and changes, Celect has partnered with top-tier retail consulting companies across the globe who know change management, retail, and I/T. With these new alliances, our clients have trusted advisors who can help them with the process changes needed to reap the benefits of artificial intelligence and machine learning (AI/ML) technology for successfully tackling inventory and fulfillment challenges plaguing retailers today.